FAQS

While we are our own business started in 2001, we do use the fresh milk and cream (which the creamery turns into our great ice cream base for us) to make our premium ice cream.

Our flavors are gluten-free unless we add cookies, pie crust, brownies, cake mix, etc. We also have a wonderful gluten-free baker that we added to our staff with the goal to offer every flavor we make as a gluten-free option. However, we often have to sell our gluten-free specialty flavors as take-home quarts due to limited dipping cabinet space.

The short answer is that we use a separate scoop for each flavor of ice cream/sorbet, so for the entire shift, each scoop will only dip one flavor. Also, we keep all of the flavors that contain nuts to the far end of our dipping cabinet and we do not mind opening up a new tub of ice cream if you request, to even further ensure that there is no cross-contamination. If you'd like to know more about how we make the ice cream you can check out our allergy page.

We pride ourselves on using the best ingredients possible and we only offer Fresh Strawberry ice cream in May/June when local farmers are harvesting strawberries here in the Shenandoah Valley and we only offer Fresh Peach ice cream in July/August when our farmers are harvesting valley peaches. We use these fresh fruits to make those flavors. We do offer our regular strawberry ice cream year-round.

Yes! We stay open 12 months a year and 7 days a week (except for major holidays). We have two inside seating areas for customers so no matter what the weather is outside you can enjoy your ice cream comfortably inside our shop.

The best answer to this is that we do not have a limit but do seem to mostly stay within Virginia. Note: The mileage from the shop to the event location contributes to the overall cost. Interested in booking an event or inquiring about a quote? Fill out our form here.

Our largest group served so far ended up being right at 1,400 people. Note: The number of servings required contributes to the overall cost. Interested in booking an event or inquiring about a quote? Fill out our form here.

While we do not offer to ship our ice cream, we do help lots of travelers get our ice cream home. We can safely get our ice cream to travel up to 4 hours from our shop without melting. Just order online, or by phone, and tell us to package it for traveling. You can then pick up your order and take it home or on vacation to enjoy.

Our ice cream is 14-15 percent.

The easiest answer is from the best sources available but honestly, we seek to get our products as local as possible like our valley-grown peaches, strawberries, and blueberries when they are available. Our owner even has a small orchard that supplies our shop with fresh fruit. We make many of our mix-ins in-house, from scratch, so we know exactly what ingredients are used in them and can ensure the best quality and flavor possible.

Yes, we have a party room that comfortably seats 40 people. The booking rates are $40 per hour (with no purchase of products) or $30 per hour (with purchase of products). Fill out our inquiry form here.

Fundraiser Nights are available on Tuesday's and Thursday's from 5pm-9pm for schools and school related groups. 20% of evening sales will be donated to your organization. Two volunteers from the organization must be on location to assist with maintenance and clean up. Email our event coordinator for details: aknupp@smileysicecream.com.